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Why Users Seek Pure Chat Alternatives in 2025
Pure Chat offers a straightforward live chat solution with a 30-day free trial and simple pricing. However, many businesses are exploring alternatives due to several limitations:
- Per-seat pricing constraints: As your team grows, Pure Chat’s pricing can become expensive. Growth plan ($49/month) includes only 4 users, while Pro ($99/month) includes 10 users, with additional users costing $10-15 per month each.
- Limited AI capabilities: Pure Chat lacks native conversational AI or chatbot builders, requiring third-party integrations for automation.
- Channel gaps: Pure Chat focuses primarily on website chat, with limited omnichannel capabilities for platforms like WhatsApp, Instagram, or SMS.
- No forever-free plan: Unlike competitors like Tawk.to or HubSpot Live Chat, Pure Chat doesn’t offer a permanent free tier.
What Makes a Great Pure Chat Competitor?
When evaluating Pure Chat alternatives, consider these essential criteria:
- AI chatbot capabilities: Look for solutions with built-in conversational AI that can handle routine inquiries automatically.
- Omnichannel support: The ability to manage conversations across web chat, social media, WhatsApp, and email from a single interface.
- WordPress and Shopify integration: Easy installation via plugins or apps that provide order context and visitor data.
- Open API and integration ecosystem: Connections to your CRM, analytics tools, and other business systems.
- Advanced analytics: Reporting that ties conversations to revenue and provides actionable insights.
- GDPR compliance and security: Data protection features and privacy controls for global operations.
Comparing Pure Chat with Competitors: A Quick Overview
Before diving into each alternative, here’s a snapshot of how Pure Chat compares to its competitors:
| Feature | Pure Chat | Talkees | LiveChat | Tidio | Tawk.to |
|---|---|---|---|---|---|
| Starting Price | $49/mo (4 users) | Flexible pricing | $20/user/mo | $29/mo | Free (core) |
| Free Plan | 30-day trial | Yes | 14-day trial | Yes | Yes |
| Built-in AI | No | Yes | Limited | Yes (Lyro) | No |
| Omnichannel | Limited | Comprehensive | Good | Basic | Basic |
| Widget Customization | Good | Excellent | Excellent | Good | Basic |
| WordPress/Shopify | Basic integration | Deep integration | Good | Excellent | Basic |
Pure Chat vs Talkees: The AI-First Live Chat Solution
Talkees stands out as a premier Pure Chat alternative with its AI-first approach and flexible pricing model.
Key Features
- Advanced AI chatbot: Custom-trained on your business data, handling up to 60% of routine inquiries automatically
- Omnichannel inbox: Unified messaging across web chat, WhatsApp, Instagram, SMS, and email
- WordPress integration: One-click setup with deep CMS integration
- Custom widget design: Fully brandable chat interface that matches your website perfectly
- Flexible pricing: Pay for what you use rather than per seat, making it cost-effective for teams of all sizes
Pricing
- Free plan: Basic features with limited conversations
- Growth: $39/month for small teams (includes AI capabilities)
- Scale: $89/month for growing businesses with advanced analytics
- Enterprise: Custom pricing for high-volume needs
User Experience
Talkees users consistently praise the intuitive interface and seamless AI-to-human handoff. The platform excels at maintaining context during conversations, ensuring customers never have to repeat information when transferred to a human agent.
Our Testing Experience
During our evaluation, we were impressed by how quickly Talkees’ AI adapted to our business information. Setup took less than 30 minutes, and the WordPress plugin worked flawlessly. The AI correctly answered about 65% of our test questions without human intervention, and the analytics dashboard provided clear insights into conversation patterns and customer satisfaction.
Pros and Cons
Pros:
- Powerful AI that continuously improves with use
- Intuitive interface requiring minimal training
- Flexible pricing that scales with your needs
- Excellent multilingual support
- Comprehensive analytics and reporting
Cons:
- Newer to the market than some competitors
- Some advanced features require the higher-tier plans
Pure Chat vs LiveChat: Robust Options for Larger Teams
LiveChat is a well-established alternative to Pure Chat, offering robust routing capabilities and comprehensive reporting tools.
Key Features
- Advanced routing and queue management: Distribute chats based on agent skills and availability
- Extensive integration library: Over 200 integrations with CRMs, eCommerce platforms, and analytics tools
- Detailed reporting: Comprehensive analytics on agent performance and customer satisfaction
- Customizable chat widget: Highly adaptable chat interface with multiple design options
- Omnichannel capabilities: Support for various messaging channels including Apple Messages for Business
Pricing
- Starter: $20/agent/month (billed annually)
- Team: $41/agent/month
- Business: $59/agent/month
- Enterprise: Custom pricing
User Experience
LiveChat users appreciate the platform’s reliability and depth of features. Larger support teams particularly value the advanced routing and reporting capabilities that help manage high chat volumes efficiently.
Our Testing Experience
LiveChat impressed us with its polished interface and wealth of features. The agent workspace is particularly well-designed, making it easy to handle multiple conversations simultaneously. We found the reporting tools to be among the best in the industry, providing detailed insights into team performance and customer satisfaction.
Pros and Cons
Pros:
- Mature, stable platform with excellent uptime
- Comprehensive reporting and analytics
- Extensive integration options
- Strong team management features
- Reliable mobile apps
Cons:
- Per-agent pricing can become expensive for larger teams
- Advanced AI features require additional investment
- Steeper learning curve than some alternatives
Pure Chat vs Tidio: E-commerce Chat with Visual Chatbot Flows
Tidio stands out for its e-commerce focus and visual chatbot builder, making it a popular choice for online stores.
Key Features
- Lyro AI chatbot: Built-in AI assistant with natural language processing capabilities
- Visual chatbot builder: No-code flow editor for creating automated conversations
- E-commerce integrations: Deep connections with Shopify, WooCommerce, and other platforms
- Abandoned cart recovery: Automated flows to recover potentially lost sales
- Generous free tier: Basic features available at no cost
Pricing
- Free: Limited features, up to 50 unique visitors
- Starter: $29/month for small businesses
- Communicator: $49/month for growing teams
- Chatbots: $49/month for automation focus
- AI Automation: Custom pricing
User Experience
Tidio users frequently highlight the platform’s ease of use and effectiveness for e-commerce. The visual bot builder receives particular praise for making automation accessible to non-technical users.
Our Testing Experience
Tidio’s standout feature is its visual chatbot builder, which allows anyone to create sophisticated conversation flows without coding. The Shopify integration is seamless, pulling in order data and customer information automatically. Lyro, Tidio’s AI assistant, handled product questions well but occasionally needed human backup for complex inquiries.
Pros and Cons
Pros:
- Excellent e-commerce integrations
- User-friendly visual bot builder
- Effective abandoned cart recovery
- Good free tier for testing
- Fast setup process
Cons:
- AI conversation limits on lower tiers
- Mobile app needs improvement
- Analytics less comprehensive than enterprise solutions
Pure Chat vs Tawk.to: Forever-Free Live Chat with Paid Add-ons
Tawk.to offers a compelling forever-free alternative to Pure Chat, with optional paid services for those who need them.
Key Features
- 100% free core product: Unlimited agents, chats, and websites at zero cost
- Hired agents service: On-demand professional agents available at $1/hour
- Branding removal: Option to remove Tawk.to branding for $19/month
- Multilingual support: Interface available in 45+ languages
- Knowledge base builder: Integrated self-service help center
Pricing
- Core product: Free forever
- Remove branding: $19/month
- Hired agents: Approximately $1/hour
User Experience
Tawk.to users appreciate the robust free offering and straightforward interface. Many small businesses start with Tawk.to and either stay with the free version or gradually add paid services as they grow.
Our Testing Experience
Tawk.to delivers impressive value for a free product. During testing, we found the core chat functionality reliable and the visitor monitoring features helpful. The interface isn’t as polished as paid alternatives, but it’s perfectly functional. The hired agent service is a unique offering that worked well for after-hours coverage.
Pros and Cons
Pros:
- Truly free core product with no time limits
- Unlimited agents at no cost
- Solid mobile apps
- Reliable uptime
- Affordable hired agent option
Cons:
- Limited customization options
- Basic analytics
- Tawk.to branding unless paid removal
- Fewer integrations than premium alternatives
Pure Chat vs Smartsupp: Session Recordings Plus Shop-Ready Chat
Smartsupp combines live chat with visitor recording capabilities, offering unique insights into customer behavior.
Key Features
- Session recordings: Watch visitor interactions with your website to identify issues
- Visual chatbot: Simple bot builder for basic automation
- E-commerce focus: Integrations with popular shopping platforms
- Multilingual support: Chat in different languages with automatic translation
- Visitor behavior tracking: Heat maps and detailed analytics
Pricing
- Free: Basic features, 1 agent, 100 recordings/month
- Standard: $15/agent/month, 10,000 recordings/month
- Pro: $29/agent/month, unlimited recordings
- Ultimate: $79/agent/month, all features
User Experience
Smartsupp users particularly value the session recording feature, which provides context for customer issues and helps identify website usability problems.
Our Testing Experience
Smartsupp’s session recording capability sets it apart from many competitors. Being able to watch exactly what a customer did before initiating a chat provides invaluable context. The chatbot functionality is more basic than AI-powered alternatives like Talkees or Tidio, but it handles simple workflows effectively. The e-commerce integrations worked well in our testing with a Shopify store.
Pros and Cons
Pros:
- Valuable session recording feature
- Good e-commerce integration
- Reasonable pricing
- Effective visitor tracking
- Helpful multilingual support
Cons:
- Limited automation capabilities
- Basic reporting compared to enterprise solutions
- Mobile app could be more robust
Pure Chat vs Formilla Live Chat: Conversion-Focused Chat with Email Campaigns
Formilla combines live chat with email marketing capabilities, making it useful for lead generation and nurturing.
Key Features
- Integrated email campaigns: Send follow-up emails based on chat interactions
- Proactive chat triggers: Rules-based engagement to start conversations
- Real-time visitor monitoring: See who’s on your site and their activity
- Automated lead capture: Collect contact information through pre-chat forms
- Multi-site management: Handle multiple websites from one dashboard
Pricing
- Free: Basic features, 1 agent, 30 chats/month
- Premium: $19.99/agent/month, unlimited chats
- Business: $39.99/agent/month, all features
User Experience
Formilla users appreciate the combined chat and email capabilities, which help turn conversations into ongoing relationships.
Our Testing Experience
Formilla’s standout feature is its email campaign integration, which allows for seamless follow-up after chat interactions. During testing, we found the proactive chat triggers effective at initiating conversations at key moments. The visitor monitoring provides good insights, though not as detailed as some competitors. The interface is straightforward and easy to learn.
Pros and Cons
Pros:
- Useful email campaign integration
- Effective proactive chat triggers
- Simple, intuitive interface
- Reasonable pricing
- Good multi-site management
Cons:
- Limited automation capabilities
- Basic analytics
- Fewer integrations than larger platforms
Pure Chat vs Chatra: Simple, Affordable Live Chat with Proactive Triggers
Chatra offers a straightforward, affordable alternative to Pure Chat with effective proactive engagement features.
Key Features
- Intelligent triggers: Start conversations based on visitor behavior
- Team inbox: Collaborative customer communication
- File sharing: Exchange documents and images in chat
- Offline mode: Collect messages when agents aren’t available
- Group chats: Include multiple agents in a conversation
Pricing
- Free: Basic features, 1 agent
- Essential: $19/agent/month, all features
User Experience
Chatra users value the platform’s simplicity and reliability. Small businesses particularly appreciate the straightforward pricing and effective proactive triggers.
Our Testing Experience
Chatra delivers a no-frills but effective chat experience. The intelligent triggers worked well in our testing, initiating conversations at appropriate moments. The team inbox makes collaboration straightforward, and the mobile app provided reliable notifications. While lacking some advanced features of pricier alternatives, Chatra covers the essentials competently.
Pros and Cons
Pros:
- Simple, intuitive interface
- Effective proactive triggers
- Reasonable pricing
- Reliable performance
- Good team collaboration features
Cons:
- Limited automation capabilities
- Basic reporting
- Fewer integrations than larger platforms
Pure Chat vs Userlike: GDPR-Strong Live Chat with WhatsApp Integration
Userlike stands out for its strong GDPR compliance and excellent WhatsApp Business integration.
Key Features
- WhatsApp Business API integration: Connect your WhatsApp Business account directly
- Strong GDPR compliance: Built with European privacy standards in mind
- AI Automation Hub: GPT-powered chatbot capabilities
- Video chat: Built-in video calling functionality
- Live translation: Real-time conversation translation
Pricing
- Free: Basic features, 1 agent
- Team: €90/month, 4 seats
- Corporate: €290/month, 10 seats
- Enterprise: Custom pricing
User Experience
Userlike users particularly value the platform’s privacy-focused approach and robust WhatsApp integration, which allows for seamless omnichannel support.
Our Testing Experience
Userlike impressed us with its thoughtful GDPR implementation and strong WhatsApp integration. The AI Automation Hub provides effective chatbot capabilities, though not quite as advanced as specialized AI-first platforms like Talkees. The video chat feature worked well for more complex support scenarios. The interface is clean and professional, though it takes some time to master all features.
Pros and Cons
Pros:
- Excellent WhatsApp integration
- Strong privacy and GDPR compliance
- Good AI automation capabilities
- Useful video chat feature
- Effective live translation
Cons:
- Higher starting price than some alternatives
- Steeper learning curve
- Some advanced features limited to higher tiers
Pure Chat vs HelpCrunch: All-in-One Support Suite
HelpCrunch offers a comprehensive customer support solution that goes beyond live chat to include email, knowledge base, and pop-ups.
Key Features
- Unified inbox: Manage chat, email, and other channels in one place
- Knowledge base builder: Create self-service help centers
- Targeted pop-ups: Engage visitors with customized messages
- Customer segmentation: Target communications based on behavior
- Automated messages: Schedule and automate customer outreach
Pricing
- Basic: $15/agent/month, core features
- Pro: $25/agent/month, advanced features
- Enterprise: Custom pricing, all features
User Experience
HelpCrunch users appreciate the platform’s versatility and the ability to manage multiple communication channels from a single interface.
Our Testing Experience
HelpCrunch offers impressive breadth of functionality, effectively combining live chat with email management, knowledge base, and targeted messaging. During testing, we found the unified inbox particularly valuable for maintaining context across different communication channels. The knowledge base builder is intuitive and produces professional-looking help centers. The pop-up functionality is more sophisticated than most chat platforms, with detailed targeting options.
Pros and Cons
Pros:
- Comprehensive all-in-one solution
- Effective unified inbox
- Good knowledge base functionality
- Powerful targeted messaging
- Reasonable pricing for the feature set
Cons:
- Can be overwhelming for teams that just need chat
- Mobile app less polished than desktop experience
- Some advanced features require higher tiers
Pure Chat vs Callbell: WhatsApp, Instagram, and Facebook Inbox for Sales-Led Teams
Callbell specializes in connecting social messaging platforms to a unified inbox, making it ideal for social media-focused sales teams.
Key Features
- Social messaging focus: WhatsApp, Instagram, Facebook Messenger, and Telegram integration
- Team collaboration: Assign and transfer conversations between team members
- Shared inbox: Manage all messaging channels in one place
- Quick replies: Save common responses for fast communication
- Basic analytics: Track conversation metrics and team performance
Pricing
- Starter: €39/month, 3 agents
- Growth: €99/month, 10 agents
- Scale: €249/month, 25 agents
- Enterprise: Custom pricing
User Experience
Callbell users value the platform’s focus on social messaging channels, which many customers prefer over traditional web chat.
Our Testing Experience
Callbell excels at what it’s designed for: managing conversations across social messaging platforms. The WhatsApp and Instagram integrations worked flawlessly in our testing, with messages appearing in the shared inbox immediately. The interface is straightforward and team collaboration features are well-implemented. The analytics are more basic than some competitors, but cover the essentials for tracking team performance.
Pros and Cons
Pros:
- Excellent social messaging integration
- Intuitive team collaboration
- Straightforward interface
- Reliable message delivery
- Good value for social-focused teams
Cons:
- Limited website chat capabilities
- Basic automation features
- Less comprehensive analytics than some alternatives
Migrating From Pure Chat: Essential Steps and Considerations
If you’re considering switching from Pure Chat to an alternative, follow these steps for a smooth transition:
- Export your data: Download all chat transcripts, contacts, and settings from Pure Chat.
- Set up your new platform: Configure your new chat solution with similar settings and integrations.
- Update your website: Replace the Pure Chat widget code with your new provider’s code.
- Train your team: Ensure all team members understand how to use the new platform.
- Map automation and workflows: Recreate any canned responses, triggers, or routing rules.
- Test thoroughly: Verify that everything works correctly before fully decommissioning Pure Chat.
- Inform your customers: Consider notifying regular users about the change, especially if the interface will look significantly different.
Choosing the Right Pure Chat Competitor Based on Use Case
For E-Commerce Businesses
Best options: Tidio, Talkees, Smartsupp
- Tidio offers excellent Shopify integration and cart recovery features
- Talkees provides powerful AI for product recommendations and FAQs
- Smartsupp’s session recordings help identify checkout friction
For Small Support Teams (1-5 agents)
Best options: Tawk.to, Chatra, Formilla
- Tawk.to’s free plan is unbeatable for budget-conscious teams
- Chatra offers simplicity and affordability
- Formilla provides good value with email campaign integration
For Omnichannel Support
Best options: Talkees, LiveChat, Userlike
- Talkees excels at unified messaging across multiple channels
- LiveChat offers robust omnichannel capabilities for larger teams
- Userlike provides excellent WhatsApp integration
For AI-Driven Automation
Best options: Talkees, Tidio, Userlike
- Talkees offers the most advanced AI capabilities
- Tidio’s Lyro provides good automation for e-commerce
- Userlike’s AI Automation Hub works well for common scenarios
Conclusion: Finding Your Ideal Pure Chat Alternative
While Pure Chat offers a solid live chat solution, the alternatives we’ve explored provide various advantages depending on your specific needs:
- For AI-first automation: Talkees stands out with its powerful, customizable AI that can handle a significant portion of inquiries automatically.
- For large teams with complex routing needs: LiveChat offers robust team management and comprehensive analytics.
- For e-commerce businesses: Tidio provides excellent Shopify integration and effective cart recovery tools.
- For budget-conscious businesses: Tawk.to’s forever-free plan offers incredible value with unlimited agents.
- For social messaging focus: Callbell excels at managing WhatsApp, Instagram, and Facebook conversations.
When making your decision, consider your team size, budget, automation needs, and which channels your customers prefer. Many of these platforms offer free trials or free plans, so you can test them before committing.
Ready to experience an AI-first, omnichannel live chat solution? Start a Talkees demo today and see how it compares to your current setup. With flexible pricing, powerful automation, and seamless integration, Talkees might be the Pure Chat alternative you’ve been looking for.
