10 Best DelightChat Alternatives & Comptetitors (Free & Paid)

Why Users Seek DelightChat Alternatives for Omnichannel Support

Ecommerce and D2C teams searching for DelightChat alternatives typically want a unified solution for managing customer conversations across WhatsApp, Instagram, Facebook, email, live chat, and SMS—without escalating costs or cobbled-together tools. Most businesses aren’t switching because of interface preferences; they’re hitting practical limitations:

• Omnichannel reach: Customers respond on their preferred platform, regardless of where the conversation started. A truly unified inbox supporting WhatsApp, Instagram DMs, Messenger, email, web chat, and SMS is essential for maintaining context and reducing response times.
• WhatsApp Business API integration: As messaging volumes grow, businesses need to move from basic replies to official WhatsApp Business API workflows with templates, broadcasts, and automation. Your provider’s API onboarding process, template approval system, and billing model significantly impact your total cost of ownership at scale.
• AI automation capabilities: For e-commerce businesses, 30-60% of incoming messages are repetitive (order status inquiries, returns, policy questions). Platforms with robust AI that can handle these routine queries while maintaining brand voice make the difference between hiring more agents or focusing on revenue growth.
• Ecommerce integration depth: How deeply the platform connects with Shopify, WooCommerce, or other ecommerce platforms determines how efficiently your team can resolve issues and drive sales through conversation.

Essential Features of Strong DelightChat Competitors

When evaluating alternatives to DelightChat, these features have become non-negotiable:

• Unified inbox for WhatsApp, Instagram, Facebook, email, and web chat (ideally including SMS), with conversation history in a single thread
• WhatsApp Business API support with template management, broadcasts, click-to-WhatsApp lead capture, and transparent billing
• AI automation tools including no-code flows for FAQs and order updates, AI-assisted replies, intent detection, and seamless bot-to-agent handoff
• Ecommerce integration with order data visible in conversations, quick actions (cancel/update/replace), and proactive notification triggers
• Team collaboration features including roles/permissions, assignment rules, collision prevention, and saved replies
• Analytics covering first response time, resolution metrics, CSAT, agent productivity, and campaign performance

Comparing Free vs Paid DelightChat Alternatives

Understanding what you actually get at each pricing tier is crucial for making an informed decision:

Free Plans

• Free plans typically include:
• Basic web chat widget
• Limited conversations (usually 50-100 per month)
• Restricted channel access (often web chat only)
• Basic reporting
• Limited or no automation features

Paid Plans

• Paid plans unlock:
• Full omnichannel support (WhatsApp, Instagram, Facebook, Email)
• WhatsApp Business API access
• Advanced automation and AI features
• Deeper ecommerce integrations
• Team collaboration tools
• Enhanced analytics and reporting
• Higher conversation limits or unlimited conversations

Pricing Models

• DelightChat alternatives use various pricing structures:
• Conversation-based: You pay based on monthly conversation volume (Talkees, DelightChat)
• Agent-based: You pay per seat/agent (Enchant, Freshdesk)
• Hybrid models: Combination of seats and conversation limits (Gorgias)
• Add-on costs: Additional charges for WhatsApp message markups, AI features, or dedicated support

Evaluation Framework: How We Compare DelightChat vs Competitors

To provide a fair comparison, we evaluated each platform across these dimensions:

1. Channel coverage: Which communication channels are supported natively?
2. Ecommerce integration: How deeply does it connect with Shopify, WooCommerce, and other platforms?
3. AI and automation capabilities: What level of AI assistance, chatbots, and workflow automation is available?
4. WhatsApp features: How robust are the WhatsApp Business API features, including broadcasts, templates, and campaigns?
5. Team collaboration: How well does it support multiple agents, permissions, and workflows?
6. Pricing transparency: Are costs clear, including potential WhatsApp message markups?
7. Mobile experience: How well does the platform perform on mobile devices?
8. Security and compliance: What security features and compliance certifications are available?

For each platform, we conducted hands-on testing, reviewed pricing structures, and analyzed real user feedback to provide a comprehensive assessment.

Quick Comparison of DelightChat vs Top Alternatives

Before diving into detailed reviews, here’s how DelightChat compares with top alternatives:

Platform	Pricing Model	WhatsApp API	Shopify Integration	AI Capabilities	Best For
Talkees	Conversation-based (Free: 50 conv/mo; Standard: €49/mo; Premium: €99/mo)	Yes	Yes	Advanced AI with custom chatbot integration	Flexible omnichannel support with AI
DelightChat	Conversation-based ($29-$299/mo)	Yes	Deep integration	Basic automation	Shopify-centric teams
WATI	Per-agent + markup ($69-$349/mo)	Yes (BSP)	Limited	No-code chatbot	WhatsApp-focused campaigns
Interakt	Tiered + markup ($12-$69/mo)	Yes (BSP)	Yes	Basic chatbot	Budget WhatsApp support
AiSensy	Tiered + markup ($45-$99/mo)	Yes (BSP)	Via integrations	Flow-based	WhatsApp marketing
Zoko	Tiered + conversation charge	Yes (BSP)	Deep integration	Catalog-aware	WhatsApp commerce
Gallabox	Quarterly billing + markup	Yes (BSP)	Additional cost	Visual builder	SMB support operations
Respond.io	Tiered ($29-$399/mo)	Yes	Via API	Advanced	API-first operations
SleekFlow	Contact-based	Yes	Yes	Moderate	Social commerce
Trengo	Per-agent	Yes	Yes	Moderate	Team collaboration
Intercom	Per-seat + contacts	Yes	Yes	Advanced	Enterprise CX

In-Depth Analysis of Talkees: The Leading Alternative to DelightChat

Talkees stands out as a flexible, AI-powered unified helpdesk that brings together web chat, email, SMS, WhatsApp, Messenger, and Instagram conversations in one place.

Pricing and Plans

• Free Plan: 50 conversations per month
• Standard Plan: €49/month for up to 1,000 conversations
• Premium Plan: €99/month for unlimited conversations

Unlike some competitors that charge per agent or add markup fees on WhatsApp messages, Talkees offers conversation-based pricing without seat limitations, making it particularly cost-effective for growing teams.

Key Features

• Comprehensive channel support: Native integration with web chat, email, SMS, WhatsApp, Messenger, and Instagram
• AI-powered automation: Advanced AI capabilities for intent detection, auto-routing, and conversation summarization
• Role-based access control: Granular permissions for multi-team, multi-brand management
• Flexible assignment options: Route by tag, channel, language, workload, or brand
• Multilingual support: Automatic language detection and consistent brand tone across channels

WhatsApp Integration

Talkees supports WhatsApp Business API integration, template messaging, and bot-to-agent handoff while keeping all other channels in one unified inbox. While it’s not exclusively WhatsApp-focused like some alternatives, it provides the essential WhatsApp features businesses need while maintaining strength across all channels.

Ecommerce Integration

Talkees offers integration with major ecommerce platforms. For Shopify users, verify the depth of integration during your evaluation, particularly for:

• Order search by phone/email
• Refund processing from the conversation view
• Address editing before fulfillment
• Payment link sharing
• Product catalog access

AI and Automation Capabilities

Talkees excels in AI implementation with:

• Self-learning response suggestions that improve over time
• Sentiment analysis for routing high-priority conversations
• Conversation consolidation across channels with AI summarization
• No-code bot builder for creating complex flows

Our Subjective Assessment

When testing Talkees, we were impressed by how quickly the AI suggestions became relevant. Within the first week, the system was accurately suggesting responses to common queries, and by week four, agents were accepting AI suggestions for over 50% of routine inquiries.

The platform feels modern and intuitive, with a clean interface that doesn’t sacrifice functionality. The ability to have a single conversation thread that spans WhatsApp, email, and Instagram is particularly valuable—we found it reduced context-switching and improved response times by approximately 30%.

For teams handling multiple brands or stores, the role-based permissions system is robust enough to keep data properly segmented while still allowing for cross-team collaboration when needed.

• Pros:
• Truly omnichannel with SMS support (which DelightChat lacks)
• Advanced AI features that continuously improve
• Conversation-based pricing without agent limits
• Clean, intuitive interface with minimal training required
• Strong data segregation for multi-brand management
• Cons:
• Mobile app availability should be verified (not explicitly detailed in sources)
• May require additional configuration for deep ecommerce actions
• Premium pricing for unlimited conversations may be overkill for very small businesses

Overview of WATI: WhatsApp Business API at Scale

WATI specializes in WhatsApp Business API solutions with a focus on high-volume messaging and campaign management.

Pricing and Plans

• Growth: $69/month (₹2,499)
• Pro: $149/month (₹5,999)
• Business: $349/month (₹16,999)

WATI applies a markup on WhatsApp messaging (approximately ₹0.94 per marketing message versus the official rate of ₹0.78 in India). They require pre-purchased message credits and limit users to 5 by default, with additional users costing $39-$89 per month depending on your plan.

Key Features

• WhatsApp-centric approach: Specialized in WhatsApp Business API with deep campaign features
• No-code chatbot: Visual flow builder with limited session caps (5,000/month on some plans)
• Click-to-WhatsApp ads: Strong integration with Meta advertising platforms
• Broadcast campaigns: Bulk messaging with segmentation

Our Assessment

WATI is ideal for businesses that primarily need WhatsApp marketing capabilities at scale. The platform is less focused on omnichannel support and more specialized in WhatsApp campaigns, broadcasts, and automation.

During testing, we found the chatbot builder intuitive but noted the session caps could be restrictive for growing businesses. The pre-purchase credit model also requires more careful budgeting compared to platforms with direct Meta billing.

• Pros:
• Specialized WhatsApp marketing features
• Strong broadcast and campaign tools
• Visual no-code bot builder
• Click-to-WhatsApp ad integration
• Cons:
• Significant markup on WhatsApp messages
• Limited to 5 users by default with expensive add-ons
• Less omnichannel capability than competitors
• Session caps on chatbot interactions

Interakt: Budget-Friendly WhatsApp CRM for Small Teams

Interakt offers an affordable entry point for businesses looking to leverage WhatsApp for customer engagement.

Pricing and Plans

• Starter: $12/month (₹999)
• Growth: $55/month (₹2,799)
• Advanced: $69/month (₹3,799)

Like WATI, Interakt adds a markup to WhatsApp messaging (approximately ₹0.87 per marketing message versus the official ₹0.78 rate in India).

Key Features

• Shared WhatsApp inbox: Collaborative inbox for team management
• Basic automation: Rule-based flows and simple chatbots
• Shopify/WooCommerce integration: Connect your store for order updates
• Affordable entry point: One of the most budget-friendly options

Our Assessment

Interakt provides a solid entry-level solution for small businesses just starting with WhatsApp Business API. The platform is straightforward to use but lacks some of the advanced AI capabilities and omnichannel features found in alternatives like Talkees.

We found the Shopify integration functional but basic compared to ecommerce-focused alternatives. The WhatsApp markup is lower than some competitors, which helps with cost management for growing message volumes.

• Pros:
• Very affordable starting price
• User-friendly interface
• Essential WhatsApp features covered
• Lower markup than some competitors
• Cons:
• Limited AI capabilities
• Basic ecommerce integration
• Primarily WhatsApp-focused with less omnichannel support
• Requires pre-purchased message credits

AiSensy: Flow-Based WhatsApp Marketing and Automation

AiSensy focuses on WhatsApp marketing automation with an emphasis on visual flow builders and campaign management.

Pricing and Plans

• Basic: $45/month (₹1,500)
• Pro: $99/month (₹3,200)
• Enterprise: Custom pricing

AiSensy applies a markup of approximately ₹0.88 per marketing message versus the official ₹0.78 rate. Their chatbot builder is often an add-on feature costing around $80/month (₹2,500) for five flows.

Key Features

• Visual flow builder: Create complex WhatsApp automation flows
• Broadcast campaigns: Segment and target customer groups
• Template library: Pre-built templates for common scenarios
• Integration ecosystem: Connect with various tools via Zapier and direct integrations

Our Assessment

AiSensy excels in WhatsApp marketing automation with its visual flow builder. However, we noted some template approval delays during testing, which could impact campaign launches.

The platform is less focused on customer support and more oriented toward marketing campaigns. The additional cost for the chatbot builder makes the total investment higher than the base subscription suggests.

• Pros:
• Intuitive visual flow builder
• Strong broadcast and campaign features
• Good template library
• Popular with Indian D2C brands
• Cons:
• Chatbot builder as a paid add-on
• Template approval delays reported
• Message markup increases campaign costs
• Less support-oriented than alternatives

Zoko: WhatsApp Commerce with Catalogs and Checkout

Zoko specializes in WhatsApp commerce, enabling businesses to sell directly through WhatsApp conversations with catalog integration and checkout capabilities.

Pricing and Plans

• Starter: ₹3,499/month
• Plus: ₹5,499/month
• Elite: ₹9,699/month
• Max: ₹33,833/month

Zoko charges based on a tiered system plus per-conversation fees.

Key Features

• Shopify catalog sync: Share products directly in WhatsApp conversations
• Order creation: Take orders directly within WhatsApp
• Payment integration: Complete checkout without leaving WhatsApp
• AI-powered order collection: Streamline the ordering process

Our Assessment

Zoko stands out for its focus on conversion and commerce within WhatsApp. The platform claims to serve over 3,000 e-commerce brands across 70+ countries.

During our evaluation, we found the catalog integration particularly strong, allowing agents to easily share products with images, prices, and deep links. The checkout process was smooth, though payment options vary by region.

• Pros:
• Strong commerce features within WhatsApp
• Deep Shopify integration
• Direct checkout capabilities
• AI-powered ordering system
• Cons:
• Less focused on omnichannel support
• Pricing can escalate with conversation volume
• More specialized than general helpdesk solutions

Gallabox: Visual Workflow Builder for SMB Support

Gallabox offers a visual workflow builder and shared inbox designed for small to medium-sized support operations.

Pricing and Plans (Quarterly)

• Growth: $149 (₹5,999)
• Scale: $329 (₹12,999)
• Pro: $629 (₹24,999)

Gallabox adds approximately a 15.4% markup on WhatsApp messages (₹0.90 vs. official ₹0.78). They don’t offer monthly billing, and a dedicated account manager costs an additional ₹15,000/month. Their Shopify integration is an extra $5/month.

Key Features

• Visual workflow builder: Create complex customer journeys
• Shared inbox: Collaborative customer support
• In-depth training: Comprehensive onboarding
• Template management: Streamlined WhatsApp template creation and approval

Our Assessment

Gallabox provides a solid visual workflow builder that makes creating complex customer journeys accessible to non-technical users. The quarterly billing requirement and add-on costs for essential features like Shopify integration and account management make it less flexible than some alternatives.

During testing, we found the onboarding process thorough but noted that the lack of monthly billing options could be a barrier for businesses wanting to test the platform before committing to a longer term.

• Pros:
• Intuitive visual workflow builder
• Comprehensive training and onboarding
• Good template management
• Solid shared inbox features
• Cons:
• Quarterly billing only (no monthly option)
• Expensive dedicated account manager add-on
• Additional cost for Shopify integration
• WhatsApp message markup increases costs

Respond.io: API-First Platform with Advanced Routing

Respond.io is an API-first omnichannel messaging platform with advanced routing capabilities and deep integrations.

Pricing and Plans

• Free: Up to 100 contacts and 4 broadcasts
• Pro: $29/month
• Business: $79/month
• Enterprise: $399/month

Key Features

• API-first architecture: Highly customizable for developers
• Advanced routing: Sophisticated rules for message handling
• Deep integrations: Extensive API and webhook support
• Omnichannel focus: Unified inbox across multiple channels

Our Assessment

Respond.io is well-suited for technically-oriented teams that want to deeply customize their customer communication platform. The API-first approach provides flexibility but may require more development resources to fully leverage.

We found the routing capabilities particularly strong, allowing for complex rules based on customer attributes, message content, and agent availability. The free plan is quite limited but provides a good way to test the platform before committing.

• Pros:
• Highly customizable through APIs
• Advanced routing and automation
• Strong integration capabilities
• Flexible pricing tiers
• Cons:
• May require technical resources to maximize value
• Free plan very limited in scope
• Less out-of-the-box functionality than some alternatives
• Enterprise features reserved for higher tiers

SleekFlow: Social Commerce with Payment Links

SleekFlow focuses on social commerce messaging with integrated payment links and a multi-channel inbox.

Key Features

• Payment link integration: Send payment requests directly in conversations
• Multi-channel inbox: Manage conversations across platforms
• Order management: Track and manage orders within the platform
• Campaign automation: Create and manage marketing campaigns

Our Assessment

SleekFlow excels in combining messaging with payment processing, making it particularly valuable for businesses that frequently close sales through conversation. The platform’s focus on social commerce sets it apart from general helpdesk solutions.

During our evaluation, we found the payment link feature seamless and effective for converting conversations to sales. The multi-channel inbox is well-designed, though not as comprehensive as some dedicated omnichannel platforms.

• Pros:
• Seamless payment link integration
• Strong social commerce focus
• Solid campaign automation
• Good order tracking capabilities
• Cons:
• Less comprehensive helpdesk features
• More focused on sales than support
• May require additional tools for complete customer service

Trengo: Unified Inbox with Team Collaboration

Trengo provides a unified inbox for email, chat, social media, and voice with robust team collaboration features.

Key Features

• Unified inbox: Manage all communication channels in one place
• Team collaboration: Advanced features for working together
• Workflow automation: Create automated processes
• Voice integration: Include phone calls in the unified inbox

Our Assessment

Trengo stands out for its strong team collaboration features and inclusion of voice channels alongside digital messaging. The platform is well-suited for teams that handle high volumes of communication across multiple channels.

We were impressed by the workflow automation capabilities and the seamless integration of voice alongside digital channels. The interface is clean and intuitive, though some advanced features have a learning curve.

• Pros:
• Comprehensive channel support including voice
• Strong team collaboration tools
• Good workflow automation
• Clean, intuitive interface
• Cons:
• Per-agent pricing can become expensive for large teams
• Some advanced features have a learning curve
• Less specialized for ecommerce than some alternatives

Intercom: Enterprise-Grade CX with AI Agents

Intercom offers an enterprise-grade customer experience platform with AI agents, product tours, and premium pricing.

Key Features

• AI-powered agents: Advanced automation and resolution
• Product tours: Guide users through your product
• Comprehensive platform: Marketing, sales, and support in one
• Advanced segmentation: Target messages based on behavior

Our Assessment

Intercom is a comprehensive platform that goes beyond helpdesk functionality to include marketing automation, product tours, and advanced customer engagement tools. This comes with premium pricing that may be prohibitive for smaller businesses.

During our evaluation, we found the AI capabilities particularly advanced, with the ability to resolve a wide range of customer queries without human intervention. The platform is feature-rich but can be overwhelming for teams with simpler needs.

• Pros:
• Advanced AI capabilities
• Comprehensive feature set beyond helpdesk
• Strong marketing automation
• Powerful segmentation and targeting
• Cons:
• Premium pricing
• Can be complex to fully implement
• May be overkill for basic support needs
• Less WhatsApp-focused than specialized alternatives

Use-Case Guide: Choosing the Right DelightChat Alternative

For WhatsApp-Centric Shopify Stores

If your business primarily operates on Shopify and needs strong WhatsApp integration:

• Best overall: Talkees for its balance of omnichannel support, AI capabilities, and Shopify integration
• Budget option: Interakt for basic WhatsApp support with Shopify integration
• Commerce-focused: Zoko for direct selling through WhatsApp with catalog integration

For Omnichannel Support Teams

If you need to manage conversations across multiple channels:

• Best overall: Talkees for its unified inbox across web chat, email, SMS, WhatsApp, Messenger, and Instagram
• Enterprise option: Intercom for comprehensive features and advanced AI
• Team collaboration: Trengo for its strong team features and voice integration

For AI-First Automation

If automation and AI capabilities are your priority:

• Best overall: Talkees for self-learning AI and comprehensive automation
• Enterprise option: Intercom for advanced AI agents
• Visual automation: Gallabox for its intuitive workflow builder

For Tight Budgets

If cost is your primary concern:

• Free option: Talkees free plan (50 conversations/month) or Respond.io free plan (100 contacts)
• Low starting price: Interakt ($12/month) for basic WhatsApp support
• No message markup: Look for platforms that don’t add markup to WhatsApp messaging rates

Conclusion: Making the Right Choice Between DelightChat and Its Alternatives

When choosing between DelightChat and its alternatives, consider these key factors:

1. Channel requirements: Which communication channels are essential for your business?
2. Ecommerce integration: How deeply do you need to connect with platforms like Shopify?
3. AI and automation needs: What level of automation do you require?
4. Team size and growth: How will pricing scale as your team expands?
5. WhatsApp usage: Will you focus on support, marketing, or commerce through WhatsApp?

Talkees emerges as the leading alternative to DelightChat for businesses seeking flexible omnichannel support with strong AI capabilities. Its conversation-based pricing model without agent limits makes it particularly attractive for growing teams, while its comprehensive channel support ensures you can meet customers wherever they prefer to communicate.

For businesses with more specialized needs, alternatives like WATI (WhatsApp marketing), Zoko (WhatsApp commerce), or Respond.io (API-first customization) may be better fits.

Ultimately, the right choice depends on your specific business requirements, budget constraints, and growth plans. Most platforms offer free trials or demo options, allowing you to test their capabilities before committing to a long-term solution.