Discover the 10 Best Interakt Alternatives & Competitors Today!

10 Best Interakt Alternatives & Competitors (Free & Paid)

Are you looking for better ways to manage your WhatsApp Business communications? While Interakt has been a popular choice for many businesses, there are several compelling alternatives that might better suit your specific needs. In this comprehensive guide, we’ll explore why businesses seek Interakt alternatives, what features to look for, and provide detailed comparisons of the top 10 options available today.

Why Users Seek Interakt Alternatives: Understanding the Pain Points

When evaluating WhatsApp Business platforms, many teams discover limitations with Interakt that drive them to explore alternatives. The most common pain points include:

Pricing Lock-ins That Create Unexpected Costs

What starts as an affordable WhatsApp solution often becomes unpredictable as your business scales. Many users find that WhatsApp tools rarely charge just a flat subscription fee.

The markup problem on Meta conversation fees is significant. Meta charges a country- and category-based fee per conversation, and many providers add their own percentage markup or fixed surcharge. Some providers add up to 20% markup, while others advertise 0% markup or pass-through pricing. This difference materially impacts your costs at scale.

For example, if Meta’s service conversation fee is approximately ₹0.78 in India, a 20% markup adds about ₹0.16 per conversation. For a business sending 15,000 conversations monthly, that’s an extra ₹2,340 every month—or over ₹28,000 annually—just from provider markup.

Additionally, many platforms gate critical features like Shopify/WooCommerce sync, catalog messaging, advanced automation, and API access behind higher-priced plans, forcing upgrades as your needs grow.

WhatsApp Business API Limitations That Impact Operations

Even with the right provider, you’re still operating within Meta’s constraints, which can lead to:

Conversation windows and categories: WhatsApp charges per conversation and groups messages into 24-hour windows by category. If your team replies outside the current service window, you may unintentionally start a new billed conversation.
Messaging limits and scaling: New WhatsApp Business accounts start with a limit of about 250 unique recipients in a 24-hour period. With good quality and usage, these can scale to 2,000 → 10,000 → 100,000 → Unlimited, but this requires clean template quality and active use.
Throughput constraints: Providers add their own request-per-minute caps. If you plan a 100k broadcast at 7:00 PM, these caps determine whether it finishes in 10 minutes or 3 hours.

AI and Automation Gaps: Limited Capabilities When You Need Intelligence

Many teams expect an “AI chatbot” to provide context-aware assistance that understands products, policies, and order statuses across channels. What they often get with Interakt is a linear flow builder that struggles outside predefined paths.

Common limitations include:

No real LLM-driven reasoning (just keyword or button flows)
Limited observability (no intent accuracy dashboards)
Weak human handover (agents don’t see bot context)
No ROAS/deflection reporting to prove value

Not-Really-Omnichannel: Limited Communication Options

If your customers engage across email, SMS, Instagram, Facebook, and web chat—but your tool is WhatsApp-only (or Meta-only), you’ll encounter:

Agents jumping between dashboards to find the last email or SMS
No fallback when WhatsApp templates get delayed or rejected
Marketing can’t orchestrate journeys across multiple channels

What to Look for in an Interakt Alternative

When evaluating alternatives to Interakt, consider these key criteria:

1) WhatsApp API Quality and Cost Transparency

This is the foundation of any WhatsApp business solution. Look for:

Delivery rate: Aim for ≥98-99% delivered on compliant campaigns
Latency: Sub-second API response times and message delivery in seconds
Throughput: Ability to handle high-volume broadcasts (some vendors cap at ~300 requests/min while others offer 4,800+ messages/min)
Template operations: Smooth template creation and approval
Pricing transparency: Clear disclosure of Meta conversation fees, provider markup, and any fixed platform charges

2) Integrated Live Chat + AI Chatbot Capabilities

You’ll want a hybrid solution that includes both human agents and AI automation:

Must-haves for the inbox:
- Shared multi-agent inbox with assignment/routing and collision detection
- Omnichannel options if you need more than WhatsApp
Must-haves for AI & automation:
- No-code builder for flows and native LLM integration (OpenAI/Gemini)
- Handoff rules so the bot passes to humans when needed
- Deflection and CSAT tracking to prove ROI

3) Open API, Webhooks and Developer Documentation

Even if you prefer no-code solutions, you’ll eventually need to connect to other systems:

Look for:
- REST API + webhooks for messages, events, templates, and contacts
- SDKs/samples and sandbox environments
- Clear rate limits and pagination rules for exports
- Comprehensive event coverage

4) Shopify/WooCommerce Integration for E-commerce

Basic “Shopify connected” isn’t enough. You want revenue-driving commerce features:

One-click app installation with secure OAuth and reliable product/price sync
Catalog messages to share products with images/price/CTA in WhatsApp
Abandoned cart recovery with segmented templates
Order lifecycle automation: confirmation, shipping, out-for-delivery, delivered
In-chat payment links or native WhatsApp payments where supported
Agent context: showing order history and customer details inside the inbox

5) CRM and Analytics You Can Trust

You can’t improve what you can’t measure. Demand analytics that tie conversations to outcomes:

Funnel metrics: delivered, read, replied, resolved, conversion rates
Cost view: per-conversation cost by category/country
Agent KPIs: first response time, resolution time, CSAT
Data export: CSV/warehouse export or APIs to feed BI tools

6) Pricing Model: Per-Seat vs Per-Conversation

Two models dominate, and many vendors mix them. Choose based on your team size and message volume:

Per-seat subscriptions: Great for small teams handling lots of inbound (predictable cost)
Per-conversation usage: Best when you have a small team but high message volume
Breakeven math: Calculate your typical conversation volume to determine which model is more cost-effective for your specific needs

Talkees vs Interakt: Modern Omnichannel Inbox with Native AI Agent

Talkees stands out among Interakt alternatives with its modern approach to customer communication, offering several key advantages:

Channels and Inbox: True Omnichannel vs WhatsApp-First

Talkees provides a genuinely omnichannel experience with:

Email, live web chat, WhatsApp, and social DMs (Instagram/Facebook) in a single shared team inbox
Seamless workflows across channels, like handling a return request via email with AI confirmation and agent approval
Instagram DM questions about products with AI replies and human handoff when needed
WhatsApp order status inquiries with automatic data fetching from Shopify/WooCommerce

Interakt focuses primarily on:

WhatsApp + Instagram as its core channels
Strong shared inbox for these Meta channels, but limited beyond them
Requiring additional tools if your operation needs email or site chat

Native AI Agent and No-Code Automation

Talkees offers:

Native AI agent that answers FAQs, handles intent detection, and triggers workflow steps
No-code automation recipes for non-technical users to build flows like:
- Order status tracking with Shopify/WooCommerce integration
- Pre-sales sizing questions with multi-language support
Human-in-the-loop design with confidence thresholds for auto-replies

Interakt provides:

No-code chatflows for basic support scenarios
AI Agents via Haptik as an add-on, which can be overkill for smaller teams
Solid WhatsApp-first automation but less flexible for complex scenarios

Open API and Custom AI Integration

Talkees features:

Open API + webhooks to plug in LLMs (OpenAI/GPT-4.1, Gemini, Claude)
Support for Retrieval Augmented Generation (RAG) against your knowledge base
Ability to trigger back-office actions like refunds or shipment updates
Auto-tagging conversations with intent, sentiment, and product category

Interakt offers:

Webhooks and APIs on higher-tier plans
AI integration primarily through Haptik add-ons
More limited customization options for AI workflows

Shopify and WooCommerce Integration

Talkees provides:

One-click integration that pulls orders, carts, and tracking data into the inbox
Revenue-generating flows including order notifications, abandoned cart nudges, and returns processing
Back-in-stock alerts and COD verification that only escalate exceptions to humans

Interakt offers:

Strong WhatsApp commerce basics like catalog sharing and cart recovery
Limited ability to switch channels (e.g., WhatsApp → email fallback)

Pricing for SMBs

Talkees pricing is straightforward:

Free: 50 conversations/month (web chat + email + AI auto-responses)
Standard — $49/month: 1,000 conversations/month, AI automations, integrations, reports
Premium — $99/month: Unlimited conversations, reply templates, segmentation, reporting

Interakt pricing:

Starter ~$12/month, Growth ~$55/month, Advanced ~$69/month, Enterprise on request
Meta conversation fees apply separately
AI Agents via Haptik are an additional cost

WATI vs Interakt: WhatsApp API at Scale

WATI and Interakt both focus on WhatsApp, but they have different strengths:

Official WhatsApp API at Scale

WATI provides robust support for high-volume WhatsApp messaging with:

Scaling from 2K → 10K → 100K → “unlimited” unique customers
Production-grade handling of template approvals and rate control
API/webhook surface for integration with your CRM/warehouse/BI stack

Interakt also uses the official API and can handle large volumes, but is typically used for practical SMB volumes like order notifications and cart recovery.

Broadcasts and Template Control

WATI’s broadcast center excels with:

Bulk upload or creation of templates with proper categories
Guardrails to maintain template quality and prevent non-compliant sends
A/B testing, segmentation, and drip sequences for marketing campaigns

Interakt offers straightforward templated broadcasts that are effective for e-commerce stores running repeat campaigns and order updates.

Shared Team Inbox

WATI’s shared team inbox is designed for multi-agent support at scale:

Conversation assignment, collision detection, internal notes, and saved replies
Round-robin or skills-based routing with automation triggers
Ideal for teams with 5-50 agents handling order changes and customer service

Interakt also provides a shared inbox with low friction, especially for small shops adding staff quickly, and offers “unlimited agents” on certain plans.

Pricing and TCO Comparison

WATI pricing typically starts around ₹1,999/month (India) or ~$49/month (annual billing), with higher tiers for advanced features.

Interakt is often positioned as more entry-level, with Starter around ₹999/month (~$12) and Growth/Advanced in the ₹2,499-₹3,799 range.

Both platforms require Meta conversation fees, which vary by country and category. The key difference is often in provider markup and feature availability at each tier.

AiSensy vs Interakt: WhatsApp-First Marketing Focus

AiSensy and Interakt both target WhatsApp-first communication, but with different approaches:

WhatsApp-First Flows and Chatbots

AiSensy is built around WhatsApp interactions with:

No-code flow builder, event triggers, and WhatsApp-optimized chatbots
Easy implementation without developer assistance
Minimal friction for creating branching replies with buttons, lists, and product messages

Campaign Automation Depth

AiSensy’s campaign tools are marketing-focused:

Broadcasts, drip sequences, retargeting segments
Click-to-WhatsApp ad integrations
Particularly effective for D2C brands running frequent promotions

Startup-Friendly Setup Speed

AiSensy can typically be live in 10-30 minutes for basic use:

Connect WhatsApp Business Account
Import 2-3 templates
Publish first broadcast

Interakt is also quick to set up but focuses more on WhatsApp + Instagram with commerce workflows.

Pricing Comparison

AiSensy offers plans starting around ₹999/month (~$12), with higher tiers for advanced features.

Interakt’s Starter plan is typically around $12/month, with Growth at ~$55/month and Advanced at ~$69/month.

Both require Meta conversation fees, but the total cost will depend on your messaging volume and which features you need.

DelightChat vs Interakt: Shopify-Centric Support

DelightChat positions itself as a helpdesk for e-commerce teams, especially Shopify stores:

Shopify-First Setup and Workflows

DelightChat offers:

One-click Shopify integration pulling in orders, customer profiles, and purchase history
Order confirmations, shipping updates, and delivery notifications
Abandoned cart recovery with product/discount blocks
COD verification and payment reminders

Shared Inbox for WhatsApp Marketing

DelightChat’s inbox is built for segmentation and campaign follow-ups:

Segment by last order date, AOV, product tags, or custom properties
Launch templated WhatsApp broadcasts with auto-replies
Route replies to the right agent with tags and SLAs

Channel Coverage

DelightChat provides WhatsApp + Instagram + Facebook + Email + Live chat in one place, with a mobile app for after-hours support.

Interakt remains stronger for teams that want a simpler WhatsApp/Instagram setup with prebuilt flows for common e-commerce scenarios.

Pricing Structure

DelightChat uses contact-based pricing, with examples around $49-$299/month depending on contact volume.

Interakt’s tiered pricing (Starter/Growth/Advanced) starts lower but may require add-ons for advanced features.

Zoko vs Interakt: WhatsApp Commerce Focus

Zoko specializes in WhatsApp commerce capabilities:

Native Product Catalogs in Chat

Zoko synchronizes your Shopify/WooCommerce product feed for:

Single and multi-product messages
Collections and price/stock information that stays in sync
A more advanced approach than generic template blasts

COD Verification and RTO Reduction

Zoko’s pre-delivery flows include:

OTP/link confirmation
Address re-check
“Switch to prepaid” nudges to cut Return-to-Origin rates

In-Chat Commerce Flows

Zoko excels with:

Cart reminders and payment links
“Complete your order” with dynamic SKUs
Reorder flows for repeat customers

FlowHippo Automation

Zoko’s workflow engine is tuned to commerce events:

New order, fulfillment status changes
Shipment delivery exceptions
Branching by payment method, AOV, category, or geography

Pricing Approach

Zoko plans start around $34.99/month + usage, with higher tiers scaling to $100+ as your needs grow.

Interakt’s “unlimited agents” model can be cost-effective for large support teams, even if you later outgrow its automation depth.

Gallabox vs Interakt: No-Code WhatsApp Chatflows

Gallabox offers a WhatsApp-centric approach with several standout features:

No-Code WhatsApp Chatflows

Gallabox provides drag-and-drop builders and templates for:

Welcome flows and FAQs
Order lookups and COD verification
Drip reminders for cart abandonment

Non-technical owners can publish their first flow the same day with a typical setup of 2-4 flows and simple routing rules.

Integrated Lead Capture Widgets

Gallabox includes:

Click-to-WhatsApp buttons
Embedded web widgets
QR codes that tie directly to the contact list

This eliminates spreadsheet imports and attribution issues by capturing lead source and UTM tags automatically.

Lightweight CRM Functionality

You get:

Contact profiles and tags
Basic pipeline stages and follow-ups
Tracking of WhatsApp conversations, intent, and next actions